An initial supply of Order Forms, Case Shipper Boxes and Prepaid Shipping Labels is provided in your Starter Kit (replacements are shipped with your completed case).
Complete the appropriate Order Form based on the appliance you are ordering. Each Order Form includes available options as well as instructions on required patient records. If you use the 3-part Order Form (in the Starter Kit), keep the Pink copy for your records, and send both the White and Yellow copies to the lab. If you download an Order Form, make three copies: one for your files, and two to send to the lab.
We provide Prepaid 2-Day Express Shipping Labels for shipping cases to our lab. Simply place the label on the provided Case Shipper Box and ship as you normally do. Completed cases are sent back to you via 2-Day Air (FedEx or UPS) for a flat rate charge of $7.50. Next Day Air service is available for an additional fee.
Please allow 2 days for your case to ship to the lab, 5-7 business days for us to process your case (not including the day it is received), and 2 days for your completed case to be shipped back to you. Please do not include weekends or holidays when calculating turnaround time.
If you ship an impression, a $4.95 charge will be applied for a poured up model in stone or plaster.
All of our appliances carry a 90-day warranty against defects in material or workmanship. If you encounter a problem, please return the appliance, original construction model(s), setup and wax bite (if applicable), along with a current model(s). Appliances will be repaired or replaced at the discretion of the laboratory. This warranty does not cover patient abuse or lost appliances.
All orders are accepted on a basis of payment terms pre-approved by DENTSPLY in advance of shipment of the order. An invoice or packing slip is enclosed with each shipment. Master Card, Visa, and American Express are accepted. For all orders, applicable local sales tax will be added to the order total after the order is submitted. You will not be charged until your order has shipped.
A $10.00 minimum charge applies to all work processed by our laboratory.
We upgrade the quality and design of our products on a continuing basis, and because of this, we reserve the right to improve, modify, or discontinue products at any time, or to change specifications, terms, conditions or prices without notice.